Shipping policy
Shipping Policy
Processing Time All orders are processed and dispatched within 24 hours of payment confirmation (excluding public holidays). You will receive a tracking notification once your order has been shipped.
Shipping Partners We ship via EasyParcel using trusted couriers including Ninja Van, Pos Laju, and DHL. The courier assigned to your order may vary based on your location and availability.
Delivery Timeframes
- Klang Valley: 1–3 business days
- East Malaysia (Sabah & Sarawak): 3–7+ business days
Please note that delivery times are estimates and may vary due to courier delays, peak periods, or unforeseen circumstances.
Shipping Rates
| Destination | Rate |
|---|---|
| Klang Valley | RM 5.00 – RM 7.00 |
| East Malaysia | RM 9.00 – RM 15.00 |
Rates are calculated at checkout based on your delivery address.
Free Shipping Enjoy free shipping on all orders above RM 100. This applies to both Peninsular Malaysia and East Malaysia.
International Shipping We currently ship within Malaysia only. International shipping is not available at this time. Stay tuned for updates!
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your parcel directly on the courier's website.
Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at hellojoocy@gmail.com and we will assist you in following up with the courier. joocy. is not liable for delays caused by the courier once the parcel has been dispatched.